Polar Express™ FAQs
The funds raised by Polar Express ticket sales help VCTF support important programs for children throughout Vermont. Thank you for supporting our cause by attending the event.

  1. How do I purchase Polar Express tickets if I am not a donor or a volunteer?
  2. How can I insure that I get tickets to next year’s event?
  3. What time should I arrive?
  4. Where should I park?
  5. Is the Polar Express handicap accessible?
  6. How long is the event?
  7. What are the most appropriate ages?
  8. Should I bring a stroller?
  9. My child has food allergies. What can we do about the cookies and cocoa?
  10. My child will turn two (24 months) on December 16, 2014. Do I need a ticket?
  11. May I bring my pet?
  12. How do we return to our car?

1. How do I purchase 2015 Polar Express tickets if I am not a donor, sponsor or a volunteer?

Join our mailing list and VCTF will send an email notice in September-ADD YOUR EMAIL

2. How can I ensure that I get tickets to next year’s event?
By donating a minimum of $100.00 before June 30, 2015 to the VCTF you will receive early purchase privileges for Polar Express tickets, order forms are mailed in September and you may purchase up to 5 tickets.
By sponsoring the event you may purchase tickets.
By volunteering your time for the Polar Express event you may purchase up to 5 tickets.

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3. What time should I arrive?
We ask people to arrive 15 minutes prior to the boarding time printed on their tickets.

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4. Where should I park?
Free parking is available at the Perkin’s Pier parking lot at the bottom of Maple Street on Battery Street. Handicap parking is available in the Cornerstone Parking Garage. Your car must display a handicap tag or it will be towed.

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5. Is the Polar Express handicap accessible?
Yes. Handicap parking is available in the Cornerstone Parking Garage on Steele Street (from Battery Street, take King Street toward the lake, take a right on Steele Street, just past the Ice House parking lot). Your car must display a handicap tag or it will be towed. Please let us know upon which train you are riding and we will prepare the wheelchair lift as needed (polarexpress@vtchildrenstrust.org). The width of the interior doors on the train is 22 inches.

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6. How long is the event?
The entire event is about an hour and twenty minutes long.
–20 minutes waiting in the Wing Building and boarding
–20 minutes on the train ride
–20 minutes at the reading of the story
–10-20 minutes waiting to see Santa for your bell

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7. What are the most appropriate ages?
We think the optimal ages for passengers are 3-10 years old, and do not recommend the event for infants.

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8. Should I bring a stroller?
Given space constraints, strollers are not allowed on the train and we prefer you do NOT bring strollers. Snugglies are our preferred carriers.

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9. My child has food allergies. What can we do about the cookies and cocoa?
For children with special dietary needs, we ask families to bring their own cookies and cocoa. 

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10. My child will turn two (24 months) on December 16, 2014. Do I need a ticket?
No. Children under 24 months on the dates of the event (December 13 & 14, 2014) do not need a ticket and are considered lap passengers. If you prefer they have their own seat, please purchase a ticket. If you would prefer to bring infants in a car seat carrier, please purchase a ticket as it will take up a seat on the train.

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11. May I bring my pet?
No, thank you.

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12. How do we return to our car?
Upon exiting Main Street Station at Main and Battery, please walk down Battery back to Maple Street to find your car in the Perkin's Pier parking lot. This makes you invisible to the children and families boarding the train who do not yet have their bells from Santa. Please help preserve the magic for all!

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Geting of the train

Photos: Steve Mease